Privacy Policy

Monitor Marketing Limited, a company registered in England and Wales with company number 02884001 and whose registered office is at c/o Jack Ross Chartered Accountants Barnfield House The Approach Manchester M3 7BX (We, Us, Our) are committed to protecting and respecting your privacy.

This Privacy Policy, together with any other documents referred to on https://monitorcreative.co.uk/ (Our Site) set out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. By continuing to use Our Site or any of the functionalities displayed on it you are accepting and consenting to the practices described in this Policy.

For the purpose of the General Data Protection Regulation (GDPR) law and other relevant legislation We are the data controller and are registered with the Information Commissioner’s Office as such with registration number ZA192599. Please see https://ico.org.uk/ESDWebPages/Entry/ZA192599 for further details.

Information We may collect from you

We may collect and process the following data about you:

Information you give Us

You may give Us information about you by filling in forms on Our Site or by corresponding with Us by phone, e-mail or otherwise. This includes information you provide when you use the contact functionalities via https://monitorcreative.co.uk/contact/, participate in any interactive services which We operate via Our Site or social media platforms, enter a competition, promotion or survey and when you report a problem with Our Site.

The information you give Us may include without limitation your name, address, e-mail address and phone numbers, financial information.

Information We collect about you

With regard to each of your visits to Our Site We may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from Our Site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call Our telephone number.

Information We receive from other sources

We may receive information about you if you use any of the other websites We operate from time to time or the other services We provide. We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, survey and research organisations, professional advisors, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Uses made of the information

We use information held about you in the following ways:

Information you give to Us

We will use this information:

• Consent – for personal data processing relating to marketing activities.
• Contractual obligation – where our processing is for the fulfilment of a contract.
• Legal obligation – where we have a legal obligation to process personal data (in these cases consent is not required).
• Legitimate interest – there are processing activities relating to the business activities that we undertake, these are done so on the basis of our legitimate interest.

To notify you about changes to Our service;

To ensure that content from Our Site is presented in the most effective manner for you and for your computer.

Information We collect about you

We will use this information:

• To administer Our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• To improve Our Site to ensure that content is presented in the most effective manner for you and for your computer;
• To allow you to participate in interactive features of Our service, when you choose to do so;
• As part of Our efforts to keep Our Site safe and secure;
• To measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;
• To make suggestions and recommendations to you and other users of Our Site about products or services that may interest you or them.

Information We receive from other sources

We may combine this information with information you give to Us and information We collect about you. We may Us this information and the combined information for the purposes set out above (depending on the types of information We receive).

Disclosure of your information

We may share your personal information with any member of Our group from time to time, which means Our subsidiaries, Our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

• Business partners, suppliers and sub-contractors for the performance of any contract We enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others.
• Analytics and search engine providers that assist Us in the improvement and optimisation of Our Site.
• Survey and research organisations.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of Us entering into a contract with you.

We may disclose your personal information to third parties:

• In the event that We sell or buy any business or assets, in which case We may disclose your personal data to the prospective seller or buyer of such business or assets.
• If We are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply contractual agreements; or to protect Our rights, property, or safety and those of Our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where We store your personal data

All information you provide to Us is stored on Our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although We will do Our best to protect your personal data, We cannot guarantee the security of your data transmitted to Our Site; any transmission is at your own risk. Once We have received your information, We will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask Us not to process your personal data for marketing purposes. We will request your consent before collecting your data if We intend to use your data for such purposes or if We intend to disclose your information to any third party for such purposes.

You can exercise your right to prevent such processing by opting not to check certain boxes on forms We use to collect your data. You can also exercise the right at any time by contacting Us at hello@monitorcreative.co.uk.

Our Site may, from time to time, contain links to and from the websites of Our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. This is called a subject access request, and subject access requests from individuals should be made via email to hello@monitorcreative.co.uk.

We will aim to provide the relevant data within 14 days and We will always verify the identity of anyone making a subject access request before handing over information.

Changes to this Policy

Any changes We may make to this Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to this Policy.

Contact

Questions, comments and requests regarding this Policy are welcomed and should be addressed to hello@monitorcreative.co.uk. Alternatively concerns should be reported to the Information Commissioner’s Office (ICO) here https://ico.org.uk/concerns/.

9th February 2021